Mary Harlan

Contrary to popular assumption, Mary Harlan asserts that people do not resist change; they resist being changed by someone else!   Mary’s signature work with Action Learning Teams leverages executive vision and employee engagement to generate customized solutions and capture critical opportunities. The September 2008 issue of the OD Practitioner includes Mary’s article on Action Learning Teams.

Action Learning Team Focus

Business Result

Supported an $8.5 billion acquisition strategy including international expansion

All systems ‘go’ on Legal Day 1; smooth transition for 3,000+ acquired employees; collaboration in multi-national teams designed effective new protocols

Designed landmark retention strategy

Employees retained to support final business during final sale of business – with no retention bonus

Addressed safety issues in energy generation facilities

Significant reduction in safety incidents; improved cooperation between employees and contractors

Increased trust across job levels and national cultures

Established understanding between Japanese and Mexican managers; effective technology transfer of quality practices from Japanese managers to Mexican operators

Modified performance appraisal practices

Increased competence and confidence to engage in difficult conversations; increased employee authority and accountability for results

Intercultural Effectiveness

Mary has supported an international joint venture between Norwegian and Japanese engineering and construction companies. She worked with BP Amoco’s new venture teams developing the culture sensitivity for teams in China, Russia, Egypt, Trinidad, Brazil, and Mexico.

Credentials, Education, & Lectures

Mary is an ICF certified executive coach and certified to use the Intercultural Development Inventory® and the BarOn Emotional Quotient Inventory®.  Mary holds a Bachelor’s degree in English from Boston University and a Master of Science in Social Work from the University of Houston.

Mary lectures at the University of Houston and she is a frequent speaker at national conferences including Women in Federal Law Enforcement, Linkage Diversity Summit, the National Organizational Development Conference, the SHRM Gulf Coast Symposium, and George Mason University.

Business Affiliations

Mary founded Harlan Consulting Services, Inc in 1993 with the mission to engage people in deliberate change that supports business success and provides individual fulfillment.

Harlan Consulting was awarded its GSA Schedule in 2006 and as such is an approved vendor to the U.S. Federal Government.

Mary has been an affiliate of Caridas Consulting International since 2003.  Mary’s experience with participative design allows her to support Evangeline on projects.

Clients include Aker Solutions, BP Amoco, Duke Energy, Ishikawajima-Harima Heavy Industries, Knowledge Universe Corp., Shell Oil, Spectra Energy, US Cellular, the United States Air Force Academy, the United States Department of Agriculture, the United States Secret Service, and Wells Fargo