WORKSHOPS & MEETING FACILITATION

Workshops

Our management workshops are designed to provide alternative strategies to organizations for them to become more profitable, competitive and innovative. These management workshops are appropriate for executives, CEOs, consultants, HR managers and anyone wishing to improve their leadership skills. Workshops will emphasize leading edge solutions in productivity and profit improvement, process improvement and strategic planning. These workshops highlight current and future trends incorporating participative strategies, process redesign and measurement of KPIs. We customize and design our workshops to specifically meet the needs of each individual client.

Here is a sample of some of our workshops, any of which will be custom-tailored to your particular needs and wants:

Strategic Planning Workshop: Building Your Most Desirable Future.

  A dynamic process utilizing leading edge research and field testing over the past 50 years. A tailor made workshop that   gives      you a powerful foundation to create plans with tangible results.

  Module 1: Environment

The context in which you operate in impacts your future business success. Constant vigilance of what is taking place in your industry and broader world business environment is critical to your long term success. Someone thousands of miles away can be designing a product or service that can potentially put you out of business.

  Module 2: System

Every organization has a history, values, and milestones that they need to draw from as they plan for their most desirable future. It is the essence of what is important and defines the company from the past and into the future.

 Module 3: Action Planning

A key critical step is how an organization plans to overcome obstacles and constraints. Strategies need to be developed ahead of time so everyone can anticipate what will potentially block company progress.

 Module 4: 10 Indicators of Superior Performance

Ten Indicators of Superior Performance is our Secret Sauce. The foundation of employee creativity, commitment, and motivation. These indicators generate high productivity and excellence.

 Module 5: Skills Matrix

A map and inventory of skill sets that people possess in your organization. This requires constant chronicling and editing as people move in and out of the organization. Management has a useful tool to deploy at critical junctures as needed to carry on the work of the organization.

Leadership and the Use of Flow and Participation in the Workplace

  Flow is a creative state that stretches people’s abilities to excel and achieve. Athletes call it “The Zone” and poets call it “bliss”.

  Flow has been field tested and shown to improve business performance by creating a work environment that attracts and 

  retains top talent. Participation is a key strategy for developing flexibility and competitive edge in today’s fast-changing work

  environments. Our workshop helps you redefine leadership for your organization, and demonstrates how anyone can develop

  applicable leadership qualities in themselves.

Coaching Skills for Managers

  This is a workshop packed full of great ideas that you, as a manager, can apply immediately. Managers will learn how to 

  increase self-reliance in their employees. You’ll also learn how to use solution language, keeping the lines of communication 

  open, recognizing/solving recurring problems, neutralizing negative language, and speaking the language of outcomes.

The Search Conference and Measuring Human Capital

  Search Conference has been used to create active and adaptive work environments, creating competitive advantage for firms 

  such as Microsoft and Xerox. Many businesses are now concerned with measuring human capital and learning to track bottom 

  line impact directly from human capital improvements. These new measuring tools create opportunities for future innovation,

  creativity, and productivity often overlooked by traditional measures.

Communication Skills: Learn how to communicate to improve bottom line results in your organization

 At Caridas Consulting International, we begin with the basic communication skills that let you build a solid foundation for 

 improved workplace relationships. We help your employees build a structure designed to support and integrate basic to

 advanced communications skills. While it is tempting to begin communications training with advanced skills such as   Conflict Resolution or Collaborative Problem Solving, especially for organizations under the fire of internal conflict, the   success of this approach is limited, temporary, and potentially counterproductive. Without learning basic communication   skills, your managers have no basis for their advanced skills. Our workshops help organizations identify potential   roadblocks to communication and turn walls into opportunities.

 Communications Skill Set I: Listening

   Listening 1

CCI teaches listening skills as an active process of enhanced involvement in conversation, an ability to interpret and          understand, and a readiness to contribute responsively. There are three basic components of listening:

  1) Attending: nonverbal means of indicating careful attention to the speaker
  2) Following: nonverbal means of encouraging the speaker to continue without impediment
  3) Reflecting: mirroring speaker to demonstrate understanding and acceptance.

   Listening 2

To participate in an effective listening process, people must master the basic listening skills and demonstrate an appropriate attitude in conversation. The essentials of this attitude are:

1) Genuineness: being honest and open about feelings, needs, and ideas
2) Unconditional Positive Regard: showing acceptance, respect, and support in a nonjudgmental manner
3) Empathy: understanding another person from their perspective

Active listening skills teach managers to remove high-risk responses from their conversations, and replace them with responses that motivate, encourage, and promote open communications.

 Communications Skill Set II: Assertiveness and Conflict Prevention

   Assertiveness

Assertiveness training teaches your employees how to meet their needs without treading on those of others. To preserve harmonious working relationships and prevent conflict, employees learn to recognize:

1) Personal boundaries: physical and psychological
2) Defensiveness in others, and how to avoid associated traps
3) Subtly aggressive and submissive behaviors in others

With self-assurance and a neutral demeanor, assertive employees can learn to move other employees toward positive outcomes. They will communicate in a healthy, productive manner, becoming more efficient in their work and in working with others.

   Conflict Prevention

Assertive behavior is the foundation of Conflict Prevention, as employees learn to avoid the misunderstanding and aggressive behaviors that inevitably lead to conflict in the workplace. Conflict Prevention tools prepare managers for:

1) Dealing with surprise attacks and hostile responses
2) Defusing strongly aggressive and passive-aggressive modes of behavior
3) Coping with tears and withdrawal
4) Side-stepping debates

Managers skilled in conflict prevention are able to express understanding and help others arrive at solutions before situations become volatile.

 Communications Skill Set III: Conflict Management and Resolution

Successful conflict management and resolution draws on the previous skill sets to defuse urgent situations, use them toward a positive outcome, and prevent their recurrence. Managers can prevent conflict from derailing their organization by learning to:

1) Recognize and prepare for conflict-prone situations
2) Evaluate conflicts and choose the best approach for each situation
3) Identify their conflict management style and conflict resolution procedures

Managers trained in conflict management and resolution understand the dangers that conflict, and conflict mismanagement, can pose. They have learned to use potentially incendiary situations as opportunities to improve your organization.

 Communications Skill Set IV: Collaborative Problem Solving

Beyond conflict management and resolution lie opportunities for redefining problems, discovering novel alternative solutions, and focusing on overlapping interests. By adopting methods of collaborative problem solving, organizations are able to:

1) Create an internal atmosphere that encourages speculation, discussion, and innovation
2) Prevent the deadlock that arises from negative competition and opposition tactics
3) Handle employees who resist positive organizational procedures

Collaborative problem solving uses the diversity of employee talents to develop new means of doing business and promote organizational well-being.

Measurement Systems for Intellectual Capital

Business has traditionally measured success in two ways: gross profit and net profit. But “invisible” intangibles such as Flow, customer satisfaction, and an organization’s ability to learn and grow are the success factors which ultimately create profit. Existing approaches to performance measurement- which rely solely on financial accounting measures- are obsolete and hinder an organization’s ability to learn and grow. We needs new measurement systems which include intellectual capital in its broadest sense.

You will learn how to utilize new measurement systems to identify:

 1) Increases in intellectual capital as a result of applying the Search Conference Method.

 2) True business performance: inclusion of intellectual capital in the bottom-line.

 3) Opportunities for future innovation, creativity and productivity that traditional measures with their focus on the past

     almost always overlook.

Innovative Management Strategies

Innovative Management Strategies I is a one-day seminar that introduces The Search Conference and Concept of Flow in the Workplace. This Workshop is packed with useful ideas to help managers improve performance. We’ll demonstrate how a group can plan and take responsibility for the future. The methods foster the full participation of everyone working toward one common goal in a company-the success of the company. This seminar will equip anyone in a leadership role- from CEOs to first line managers to planning and human-resource professionals- with the tools to plan and improve their businesses.

The Flow Workshop

How to remain “in the zone” of high performance, both professionally and personally. We will share and measure the      Ten Indicators of Superior Performance. This workshop helps you connect to that part that brings consistent happiness to your life. Great leaders know that happiness is an internal decision not what happens in the external world. You will learn the secrets of great sages concerning personal mastery.